Placing Your Order
- Can I make a cancellation I made duplicate applications?
- When renting out multiple devices, do I need to pick up and return at the same airport counter?
- How can I place an order?
- Can you place an order by telephone or fax?
- Is there any kind of option to cover loss, theft or damage of the device?
- Can I choose a model for Japan's local cell phone?
- Why I cannot be selecting a date from calendar when I order from website?
- What are the business hours of your airport counters?
- I cannot select the desired airport that I want to pick up from and/or return to.
- Can I get my device shipped to my hotel instead of picking it up at one of your airport counters?
- What happens if I do not contact about wanting to extend my rental period?
- Can someone else pick up the device on my behalf?
- How long does it take for the pick up and return process?
- If I decide to pick up using the delivery method, can I select the day and time which I receive my device?
- How much extra will it cost if I decided to use the delivery method for picking up and/or returning?
- Will I get charged the shipping fee and the rental fee at the same time, or separately?
- Is there any difference between Telecom Square's Airport Counters?
- Do I need to pick up and return the device at the same Airport counter?
- Where do I pick up the device?
- Is it possible to rent a device on the same day?
- What methods of payments do you accept?
- When does the payment occur?
- Is it possible to place an order even though I do not have a credit card?
- Will I get more data if I select a Pack Plan?
- I'm under 20, which is the minimum legal age in Japan. Can I still rent out your products?
- How can I place an order for multiple devices?
- I want to rent multiple devices over different time period. Is this possible?
- Can I place an order from a smartphone?
- When is the deadline to place an order online?
- How long can I use the rental service?