Placing Your Order
- When renting out multiple devices, do I need to pick up and return at the same airport counter?
- How can I place an order?
- Can you place an order by telephone or fax?
- Is there any kind of option to cover loss, theft or damage of the device?
- What are the business hours of your airport counters?
- I cannot select the desired airport that I want to pick up from and/or return to.
Product Information
- What kind of devices can I rent?
- What is the difference between Telecom Square Wi-Fi and Wi-Ho Wi-Fi rental services?
- Can you send me leaflet or a brochure about your rental service?
- Is there any information on the specifications of the devices?
- What will I need in order to purchase a pre-paid SIM card?
- Do you have rental service for SIM cards?
Other Services
- What is "Anshin Hosho" insurance?
- What does "Anshin Hosho" insurance cover?
- I did not place any extra option when ordering. Is it possible to add on some of the option when I pick up from the airport counter?
- Will there be an extension fee even when its via delayed connect flight or other external reasons?
- What happens if I decide to return the device at a different counter?
- Will there be no compensation fee if I order "Anshin Hosho" with the device?