You will be issued a receipt when you pay by credit card. How long it takes to issue the receipt depends on the method of return and the product. See below for details.
Return directly to an airport counter
A dedicated URL (TS Billing )will be sent by email within 2 days after the item is returned.
You can download the receipt with the URL
*Please select "TS Billing" as the delivery method when applying.
*The delivery method can be changed after applying. Please make a request by phone or email.
*If you do not receive the TS billing over a week after returning it, please contact us by phone.
Returning in a Return Box or by courier delivery service
You will be sent a receipt by email(TS Billing) or postal mail within three (3) business days after you return the device.
Products that take more time to issue a receipt
For JP-1, a product for use in Japan, charges are calculated based on call data maintained by the telecommunications carrier, so it takes about ten (10) days to finalize service charges. For this reason, the payment for this product will be processed and a receipt issued after the finalization of your service charges, even when you have returned the device by one of the methods above. Your understanding is appreciated.